Advanced Contact Center Reporting Features
How do I configure and use SNAPanalytics?
Concept SNAPanalytics is a highly requested feature that allows you to create customized dashboards or wallboards for call center environments. Definitions Board - a collection of customized cards arranged for viewing. Card - a customizable widget ...
[GUIDE] Advanced Contact Center - Users Config
We’ve added a new feature for our Advanced Contact Center Reporting Wallboard. All these features are designed to control permissions and user access. Call Center Reporting Only for oxygen users We’ve added a new access type for oxygen users. If you ...